Sales Agreement
Sales Agreement
Article 1 - Parties
1.1. Seller
Adı : REKSA MAKİNA SANAYİ
Adresi : Atiker 3. Industrial Site, Fevzi Çakmak Mah. Gülistan Cad. No: 23/B, Karatay/KONYA
Tel. Email : - reksa@reksamakina.com
1.2. Buyer
Name, Surname, Title, Address information will be added to the contract as you specify at the order stage.
Article 2- Subject
The subject of this agreement is the determination of the rights and obligations of the parties in relation to the sale and delivery of the product, specified below with its characteristics and sales price, which the BUYER has placed an order for electronically (e-commerce) on the website http://www.reksamakina.com belonging to the SELLER, in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.
The Buyer acknowledges and declares that the seller's name, title, full address, telephone and other contact information, basic specifications of the product, including the sales price inclusive of taxes, payment method, delivery conditions, and expenses, etc., all pre-contractual information regarding the product for sale, the right of withdrawal and how to exercise this right, as well as the official authorities to whom they can address their complaints and objections, have been clearly and comprehensibly provided by the seller in a manner suitable for the online environment (e-commerce website). The Buyer further confirms that they have electronically confirmed this preliminary information and subsequently placed the order for the goods in accordance with the provisions of this agreement.
The preliminary information provided on the http://www.reksamakina.com website and the invoice issued based on the order placed by the buyer are integral parts of this agreement.
Article 3- Subject of the Contrat / Payment / Delivery Information
The type and quantity of the product(s) purchased electronically, brand/model, selling price, payment method, recipient's name, delivery address, invoice information, and shipping fee are as follows. The person to be invoiced must be the same as the contracting party. The information provided below must be accurate and complete. The buyer acknowledges and accepts full responsibility for any damages arising from incorrect or incomplete information and further assumes all liability that may arise from such situations.
The SELLER reserves the right to suspend the order if the information provided by the BUYER does not match reality. In case the SELLER identifies any issues with the order and fails to reach the BUYER through the provided phone, email, and mailing address, the SELLER will suspend the order for a period of 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the matter within this period. If no response is received from the BUYER during this time, the SELLER will cancel the order to prevent any harm to both parties.
Order content will be added to the contract in the form you specify at the order stage.
Payment Method: Bank Transfer (EFT)
Shipment Fee: Belongs to The Buyer
Article 4- Contract Date and Forced Majeure Circumstances
The date of the contract is the date on which the order was placed by the buyer, which is The order date will be added to the contract as specified in the order.
Force majeure refers to unforeseen events or circumstances that are beyond the control of the parties and prevent either one or both parties from partially or completely fulfilling their obligations and responsibilities under the contract, or make it impossible to fulfill them in a timely manner (such as natural disasters, war, terrorism, riots, changes in legislation, seizure or strike, lockout, significant breakdown in production and communication facilities, etc.). The party affected by force majeure shall immediately notify the other party of the situation in writing.
During the continuation of the force majeure, neither party shall be held liable for the inability to fulfill their obligations. If this force majeure situation persists for a period of 30 (thirty) days, each party shall have the right to terminate the contract unilaterally.
Article 5 - Rights and Obligations of the Seller
5.1. The seller agrees and undertakes to fulfill the obligations imposed on them in the contract in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except for force majeure events.
5.2. Individuals under the age of 18 (eighteen) are not allowed to make purchases from reksamakina.com. The seller will rely on the age information provided by the buyer in the contract. However, the seller shall not be held liable for any inaccuracies in the buyer's age information.
5.3. The seller shall not be held responsible for price inaccuracies resulting from system errors on http://www.reksamakina.com. Consequently, the seller is not responsible for any promotional or price errors that may arise due to system malfunctions, website design, or unauthorized interventions to the website. The buyer cannot make any claims against the seller based on system errors.
5.4. Purchases can be made on http://www.reksamakina.com using credit cards (Visa, MasterCard, etc.) or bank transfer. Orders that have not been paid within one week from the order date will be canceled. The processing time of orders is determined not at the moment the order is placed, but at the moment when the necessary payment is made from the credit card account or when the transfer (EFT) reaches the bank accounts. Payment methods such as cash on delivery or postal checks are not accepted without prior consultation with customer services.
Article 6- Rights and Obligations of the Buyer
6.1. The Buyer agrees and undertakes to fulfill the obligations imposed on them by the contract, except in cases of force majeure, in a complete and timely manner.
6.2. The Buyer acknowledges and agrees that by placing an order, they are deemed to have accepted the terms of the contract and will make the payment in accordance with the specified payment method stated in the contract.
6.3. The Buyer acknowledges and declares that they have obtained information regarding the Seller's name, title, complete address, telephone and other contact information, essential characteristics of the product, including the sales price inclusive of taxes, payment method, delivery conditions, expenses, and all preliminary information related to the product, including the right of withdrawal and how to exercise it, as well as the official authorities to which they can submit their complaints and objections. The Buyer further acknowledges that they have received clear, understandable, and internet-compatible information in electronic form and have confirmed the accuracy of this preliminary information.
6.4. In accordance with the preceding clause, the Buyer declares that they have read and acquired knowledge of the order/payment/use procedure information, including product ordering and payment conditions, product usage instructions, precautions taken for possible situations, and provided warnings on http://www.reksamakina.com. The Buyer further confirms that they have given the necessary acknowledgment in electronic form.
6.5. The Buyer agrees and undertakes that in the event of wishing to return the purchased product, they will not cause any damage to the product or its packaging, and they will return the original invoice and delivery note during the return process, regardless of the method.
Article 7- Order/Payment Procedure
Order:
Once the total amount in Turkish Lira including VAT (or the total installment amount in installment transactions) of the products added to the shopping cart is confirmed by the buyer, it is processed through the relevant bank card's POS system. Therefore, before shipping, an order confirmation email is sent to the customer. Shipment will not be made without sending the Order Confirmation email.
In the event of any disruption in the process or any problems related to the credit card, the buyer will be notified through one or more of the contact methods (telephone, fax, email) specified in the contract. If necessary, the buyer may be asked to contact their bank. The processing time of the orders is determined by the moment when the necessary payment is made from the credit card account or when the transfer (EFT) reaches the seller's account, rather than the time when the order is placed.
In exceptional cases, if it is determined that the contracted goods cannot be supplied due to a justifiable reason and/or if there is a stock problem, the buyer can be informed clearly and promptly, and with the buyer's approval, an alternative product of equal quality and price can be sent or a different product can be sent according to the buyer's preference and choice. Alternatively, the product may be kept on hold until it becomes available in stock or until any other obstacle preventing delivery is resolved, or the order may be canceled.
In cases where the delivery obligation of the contracted goods becomes impossible to fulfill, the buyer will be informed about this, and the total amount paid by the buyer and any documents that put the buyer under obligation, if any, will be returned to the buyer within ten days at the latest, and the contract will be canceled. In such a case, the buyer will not have any additional material or moral damage claims against the seller.
Payment:
At http://www.reksamakina.com, cash transfer options are available for buyers who do not wish to use their credit card information online. Buyers can make their payment via cash transfer by selecting the most suitable bank for themselves. If an electronic fund transfer (EFT) is made, the date of crediting the account will be taken into consideration. When making a cash transfer or EFT, it is necessary for the "Sender Information" to match the Invoice Information and the order number to be written.
After the delivery of the product, if the buyer's credit card is wrongfully or unlawfully used by unauthorized individuals, resulting in the bank or financial institution not paying the product price to the seller due to the buyer's fault, the buyer is obliged to return the delivered product to the seller within 10 days. In such cases, the shipping costs will be borne by the buyer.
If the buyer chooses to make payment with a credit card, the buyer acknowledges and undertakes that they will separately confirm the relevant interest rates and default interest information from their bank, and that the provisions regarding interest and default interest in accordance with the current legislation will be applied between the Bank and the buyer within the scope of the "Credit Card Agreement".
Please note that the translations provided here are for informational purposes only and may not be legally binding. It is always recommended to consult the original document or seek professional legal advice for accurate understanding and interpretation of contractual terms.
Article 8- Shipment/Delivery Procedure
Shipment:
Upon sending the order confirmation email, the product/products are handed over to the shipping company contracted by the seller.
Delivery:
The product/products will be delivered to the buyer's address via the shipping company contracted by the seller. The delivery period is 30 days from the date of sending the order confirmation email and establishing the contract. This period can be extended by a maximum of ten days, provided that it is notified to the buyer in writing or through a durable medium in advance.
Products are sent to areas where the shipping company does not provide doorstep delivery with prior telephone notification.
In regions where the shipping company makes deliveries once a week, there may be delays in the specified time frame due to inaccuracies or omissions in the shipping information, as well as certain social events and natural disasters. The seller cannot be held responsible for such delays. If the product is to be delivered to a person/organization other than the buyer, the seller is not responsible for any additional shipping fees arising from the recipient's refusal to accept the delivery, inaccuracies in the shipping information, and/or the absence of the buyer. If the product/products do not reach the customer within the specified timeframe, delivery issues should be immediately reported to customer services via the email address reksa@reksamakina.com.
In the case of damaged packages, the damaged packages should not be accepted, and a report should be prepared by the authorized personnel of the shipping company. If the representative of the shipping company believes that the package is not damaged, the buyer has the right to request the package to be opened on the spot and check that the products are delivered undamaged, and the situation should be recorded in another report. Once the package is accepted by the buyer, it is considered that the shipping company has fulfilled its duties. If the package is not accepted and a report is prepared, the situation should be reported to the seller's Customer Service along with a copy of the report as soon as possible.
Article 9 - Procedures Regarding Product Returns and Right of Withdrawal
Product Returns:
The buyer has the right to withdraw from the contract without stating any reason and without paying any penalty within seven days after receiving the goods. In order for return procedures to be carried out in accordance with the general notification of the Tax Procedure Law No. 385, the buyer must fill in the return sections at the bottom of the two invoices belonging to the seller, which were delivered together with the goods, completely and correctly, sign them, and send one copy to the seller along with the product, while keeping the other copy for their records. The withdrawal period starts from the day the goods are delivered to the buyer. The return shipping cost of the returned product or products should be borne by the buyer.
The right of withdrawal does not apply to goods that are prepared according to the buyer's requests and/or clearly tailored to their personal needs.
If the buyer exercises their right of withdrawal, the seller will refund the total amount received, including any documents that put the consumer under obligation, to the consumer without any cost, within a maximum of ten days from the receipt of the invoice containing the withdrawal notification along with the product.
The existence of a decrease in the value of the delivered goods or any reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the consumer must compensate the seller for the decrease in value or the value of the goods.
For any product mistakenly received, the general return period is also seven days. During this period, returns of products that have been opened, used, damaged, or in similar conditions will not be accepted. The return must be made with the original packaging.
If any signs of opening, damage, breakage, destruction, tearing, use, or any other conditions are detected on the product and its packaging, or if the product cannot be returned in the same condition as it was delivered to the buyer, the product will not be accepted for return, and the amount will not be refunded.
For product returns, the situation should be initially communicated to customer service. The information regarding the return shipment of the product will be provided to the buyer by the seller. After this communication, the buyer should send the product to the seller through the shipping company that delivered it to the buyer's address, along with the invoice containing the return information. Once the returned product reaches the seller and meets the conditions specified in this agreement, it will be accepted as a return, and the refund will be made to the buyer's credit card/account. Refunds will not be issued before the product is returned. The time it takes for refunds to be reflected in credit card accounts is subject to the discretion of the respective bank.
If the purchase was made with a credit card and in installments, the refund procedure to the credit card will be applied as follows: If the buyer has indicated the number of installments for the purchase, the Bank will refund the amount to the buyer in installments. After the seller pays the full amount of the product to the bank in one payment, the requested refund amounts for installment transactions made through the bank's POS terminals will be transferred to the accounts of the respective parties in installments to prevent any harm to the involved parties. The installment amounts paid by the buyer until the cancellation of the sale will be refunded to the card in one installment each month provided that the refund date does not coincide with the card's statement closing date. The buyer will receive the remaining installments as a credit and they will be deducted from their existing debts after the installments of the sale are completed.
In the case of a return of goods or services purchased with a card, the seller cannot make cash payments to the buyer in accordance with the agreement made with the Bank. When a return transaction occurs, the merchant or seller will process the refund through the relevant software. Since the merchant or seller is obliged to pay the respective amount to the Bank in cash or by offsetting, cash payments cannot be made to the buyer according to the aforementioned procedure. The refund to the credit card will be carried out by the Bank after the buyer makes a one-time payment to the Bank for the respective amount.
Article 10- Warranty
Products that are used in accordance with the instructions and properly cleaned are guaranteed against any manufacturing defects for a period of 2 years, subject to the conditions stated below. The seller's warranty responsibility is applicable only to consumers covered by Law No. 4077. The provisions of the Turkish Commercial Code will be valid for commercial transactions.
Article 11- Privacy
The information provided by the buyer to the seller for the purpose of making payment, as specified in this agreement, will not be shared with third parties by the seller.
The seller may only disclose this information within the scope of administrative/legal obligations. In the event of any documented legal investigation, including any judicial inquiries, the seller may provide the requested information to the relevant authorities if it is in their possession.
Credit card information is not stored under any circumstances. Credit card information is only used during the payment process to securely transmit the information to the relevant banks for authorization, and it is deleted from the system after authorization.
The buyer's email address, postal address, telephone number, and similar information are solely used by the seller for standard product delivery and information procedures. During certain periods, campaign information, information about new products, and promotional materials may be sent to the buyer with their consent.
Article 12- Authorized Courts and Enforcement Offices in Case of Dispute
In case of any dispute arising from the implementation of this agreement, the Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade each year in December, or the Consumer Courts located at the Buyer's or Seller's place of residence, shall have jurisdiction.
By placing an order, the Buyer is deemed to have accepted all the terms and conditions of this agreement